CMMS onboarding, up and running in one/two weeks

Data imported. Users trained. Support beyond go-live.

New maintenance software only delivers results if the data is complete and technicians use it every day. Studio ARCHIMEDE follows every step of the MACHINA WEB onboarding: needs analysis, installation and configuration, data import, user training and support after go-live.

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From needs assessment to full operability

Every MACHINA WEB implementation starts by listening to the customer's needs. In four steps, your technicians get to use the system on their own.

4

User Training

We train users on-site or online, on your department's real cases, until they work independently.

Right after training, technicians already handle intervention requests on their own.
Step by step, users then schedule maintenance, starting with the most important assets.

  1. Analysis, installation, configuration and data import
  2. 2 days User Training
  3. Intervention request management
  4. 1-2 weeks Data check, preventive maintenance scheduling on critical assets
  5. Initial operation
  6. 1-2 weeks Completion of machine records, gradual rollout of other features
  7. Full operation

Initial operation

The company structure and assets are already coded in MACHINA WEB.
Technicians handle breakdown intervention requests on their own, also from smartphones and tablets.
Maintenance scheduling is already active on the most important assets.

Full operation

Within a month of training, the data for all machine records has been entered in MACHINA WEB and users carry on with maintenance scheduling.
Where needed, key features such as spare parts warehouse management are activated.
Using the CMMS is now a daily routine.

In the Cloud or on your server

With Cloud SaaS there is nothing to install; with On-Premise installation you choose who installs it on the company server.

Cloud SaaS

The server is prepared and managed by Studio ARCHIMEDE on infrastructure in Italy: there is nothing to install at your company and MACHINA WEB runs directly in the browser.

On-Premise, with your IT

Your IT department installs MACHINA WEB on the company server following simple procedures already proven over the years by IT technicians at several companies.

On-Premise, with Studio ARCHIMEDE

To avoid tying up your IT, the installation on the company server can be carried out by a Studio ARCHIMEDE technician.

Your data is an asset: don't start from scratch

Asset registry, maintenance plans, spare parts and intervention history are valuable information worth making the most of.
Studio ARCHIMEDE imports your data: Excel spreadsheets, master data from your company ERP or files exported from other software.
Where possible, we import the machine registry for a fast MACHINA WEB start-up: users find their machines straight away and work from day one without difficulty.
If digital data isn't available, MACHINA WEB is so easy to use that users can enter it quickly and easily.

  • Import from Excel spreadsheets and CSV files
  • Import of data exported from another maintenance software
  • Import of master data from your company ERP
  • Import of intervention history, for analyzes and KPIs based on past data
  • Simple manual data entry, with no IT skills required
Formazione degli utenti di MACHINA WEB in sede, organizzata come un workshop

Users up and running from day one

Training works like a workshop: participants tackle their own operational challenges in real time, guided by expert trainers to solve them in the best way.
This way they learn to use MACHINA WEB on their own department's real cases, not on abstract examples.

  • On-site training depending on the chosen plan, by role: everyone follows only the path relevant to them
  • Content tailored to the goals to be achieved
  • Online training: remote sessions, normally up to two hours

On-site training, depending on the chosen plan: duration depends on the role

Maintenance: up to 2 days

Training for users / managers who plan maintenance, code assets and the company structure, and manage maintenance plans, the scheduling of interventions and the organization of the technicians' work takes one or two days, depending on company needs.
Training for technicians who handle breakdowns and routine maintenance takes less than a day.

Warehouse: 1 optional day

An optional third day for those who manage the spare parts warehouse: item coding, stock levels and locations, supplier orders and delivery notes.

What we need from you

A fast onboarding comes from the collaboration between Studio ARCHIMEDE and your company.
Your internal contact helps us gather the data to be imported and sends it to us, and takes part in the initial analysis and checks.

  • List of machines and plants, organized by department or site
  • Warehouse items and spare parts, if managed
  • Intervention history, if you want to import it

The biggest risk of a new CMMS is not the license cost, but software that technicians don't use. That's why MACHINA WEB evolves by listening every day to maintenance technicians and managers, and onboarding doesn't end with installation: it ends when your department works independently.

We don't leave you alone after go-live

A single point of contact follows you from the initial analysis to everyday use, with no hand-offs: support becomes a lasting collaboration.

Technical Support

Our team of qualified technicians answers your operational questions and supports you in getting the most out of the software. When needed, they remotely access your system to carry out configurations or resolve technical issues quickly.

Online Training

Remote sessions, normally up to two hours, for quick staff updates or to support the adoption of new features as your company grows: short, focused and with no travel.

Operational Support

We go beyond simple technical support: we analyze your maintenance management processes together with you, to identify critical issues and find the most suitable solution for your organization. A direct dialogue that turns over 30 years of experience into concrete value for your company.

Customer Success

We don't wait for you to call us: we step in before a problem slows down your work and guide you towards an increasingly advanced use of MACHINA WEB as your company grows, so you get the most value from it.

Questions about onboarding

After an initial preparation phase, two days of training follow, after which technicians already handle intervention requests on their own. Within a month of training, the data for all machine records has been entered and using MACHINA WEB is a daily routine. Timescales are the same for Cloud and On-Premise, except for advanced configurations in more complex organizations.

Asset registry, maintenance plans, spare parts and intervention history. Studio ARCHIMEDE imports them from Excel or CSV files, from the company ERP or from files exported from the software used previously. If the data is not digitized, entering it directly into MACHINA WEB is simple and requires no IT skills.

On-site, depending on the chosen plan, with a duration that depends on the role: one or two days for managers who plan maintenance, depending on company needs, and less than a day for technicians who handle breakdowns and routine maintenance, plus an optional third day for warehouse management. Training is organized as a workshop on the department's real cases; online sessions are also available, normally up to two hours.

With Cloud SaaS, no: there are no servers to buy and no software to install, MACHINA WEB runs in the browser and Studio ARCHIMEDE takes care of server preparation, configuration, data import and training. With On-Premise installation, the company server and the installation are normally handled by your IT or, on request, by a Studio ARCHIMEDE technician.

A single Studio ARCHIMEDE contact follows you from the initial analysis to everyday use, with no hand-offs. Our team of qualified technicians answers operational questions and, when needed, accesses the system remotely for configurations and fast technical support. As part of our Customer Success, support is also proactive: we address critical issues in advance and guide you towards an increasingly advanced use of the platform.

Initial parameter configuration included, at no extra cost.

Discover MACHINA WEB in 15 Minutes

Request a free personalized presentation.
We will show you how MACHINA WEB can be useful to your business.
No installation, no commitment.